Technical support: support@uaash.com
Include the App version, iOS/Android platform, device model, time of the problem and task name. If you attach screenshots, hide passwords, verification codes, access tokens and unnecessary personal information.
01Quick checks
Login or registration
Check your connection, remove extra spaces from the account field and make sure an SMS code is still valid. If the session expired, sign in again.
Tasks did not update
Return to the task list and refresh. Check the child time zone and date. When a parent views a child, the service settles the day’s missed-task deductions.
Photo upload failed
Allow camera or photo access and upload a clear, complete image related to the task. The App converts it to JPG and compresses it to no more than 500 KB and 1280 px on the longest side.
AI result looks wrong
Wait for processing to finish and keep the submission record, error message and request ID. AI results are task-record references, not a substitute for a parent’s judgment.
02Tasks, photos and answers
Camera, photos and microphone
Photo tasks open the camera after you tap the task card. Screenshot tasks open the system photo or file picker. Reading features access the microphone only while you actively use them and grant permission. Permissions can be changed in system settings.
Photo dimension errors
Use a clear original photo. Avoid damaged files, thumbnail-only files or incomplete screenshots. The App compresses images before upload. If the error continues, email the task name, image source, App version, device model, time and a screenshot of the error.
Task scores, status and history
Brushing, room-tidy, jump-rope and arm-exerciser tasks may use AI to calculate scores or counts. On-time, late, in-progress and incomplete states are calculated by the service using the task rules, child time zone and daily submissions. Each submission creates a daily record, with the newest record shown first.
Math word problems must be completed in the dedicated answer flow. The full question set and answers are then submitted once for AI analysis, which returns per-question scores, an overall average and explanations. If the network fails, keep the local answers and include the error code or request ID in your support email.
03Accounts, modes and family linking
- One account can switch between parent and child modes. The last mode you actively choose is retained when you re-enter the App.
- A parent can view linked child tasks, points, growth reports, wishes and redemptions. A child can view only the child growth space and selected content.
- If a child is missing, check the binding code, account and active mode. Never share passwords or verification codes.
- Parents fulfill wishes offline. The App only checks available points, records the redemption, deducts points and keeps the history.
04Account deletion
Request deletion of a Ye Xiaoquan Growth Plan account
Account-deletion requests are currently handled by support. Email support@uaash.com with the subject “Ye Xiaoquan Growth Plan account deletion request.” Include your login name or mobile number and the account information you want deleted. We will verify ownership before processing the request. Do not send passwords, verification codes or access tokens.
Deletion may remove or de-identify login credentials, family links, task and submission history, growth reports, point ledgers, wishes and redemption records. The request is irreversible; information required by law or held in protected backups may be removed at the end of the applicable retention period.
05Privacy and data requests
You may ask to access, correct or delete account-related data, or ask about photo retention, AI analysis, device-usage reports and family visibility. Email support with the request type, account information and relevant date range.
We will not ask you to send a password or verification code. To protect children and family data, we may reasonably verify account ownership or a guardian relationship.
See the Ye Xiaoquan Growth Plan App Privacy Policy for complete data-handling details.
06Frequently asked questions
Why does a task still say in progress?
The service or AI may still be processing the submission. Refresh the task detail with a working connection. If it does not change, send the task name, submission time and error message to support.
Why can’t I open an old image?
Original images for some recognition tasks are currently retained for 7 days. The image file is then cleared, while the submission record, result, time and dimensions remain.
Why did the points change?
On-time completion, late completion, missed tasks and wish redemption can change points. Each change creates a record with the before-and-after balance. Include the child, task date and record screenshot when asking for a review.
What should I do if math submission says the service is unavailable?
Do not clear the local answers. Keep the error code, request ID, answer session and time, then retry. If it continues, email those details so the batch AI request and submission state can be checked.
07How to report a useful issue
- State the App version, platform and device model.
- State the account mode, child nickname, task name, date/time and time zone.
- Describe the steps, expected result, actual result, error message, code or request ID.
- Attach only necessary screenshots, with passwords, codes, tokens and unrelated personal details hidden.
For urgent account-security issues, include “Account security” in the subject.